Refund Policy
Effective date: October 30, 2026
Draft for attorney review. This policy should be reviewed by qualified legal counsel before the public ecommerce launch.
This Refund Policy applies to purchases made from The Soft Simple CEO™, operated by LaKisha Mosley Enterprises, LLC. Please review the product description and this policy carefully before completing your purchase.
Digital products
Due to the immediate-access nature of downloadable products, workbooks, guides, templates, checklists, recordings, and other digital resources, all digital product sales are final once the product has been delivered or made available for access.
Refunds will not ordinarily be issued because a customer changed their mind, did not use or download the product, purchased the wrong product, lacked disclosed device or software requirements, expected features not included in the product description, or did not achieve a particular personal, professional, financial, business, or wellness outcome.
Purchasing a digital product does not guarantee any specific result.
Duplicate or incorrect charges
If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us promptly. Verified duplicate or incorrect charges will be corrected.
Technical and access problems
If you cannot access, download, or use a purchased product because of a technical problem with the file or delivery system, contact us so we can attempt to resolve the issue.
We may provide a replacement file, updated access instructions, or another reasonable solution. If we cannot provide the purchased product or resolve a verified technical problem within a reasonable period, we may issue a refund or store credit at our discretion.
Workshops, programs, and events
Refund and cancellation terms for workshops, programs, events, memberships, or other time-based offerings will be stated on the applicable sales or registration page. When an offering includes its own refund or cancellation terms, those terms will control.
If The Soft Simple CEO™ cancels an offering and does not provide a rescheduled date or reasonable alternative, affected customers will receive a refund or another option communicated at the time of cancellation. Failure to attend, participate in, or complete an offering does not automatically qualify a customer for a refund.
Promotional prices and discount codes
Refunds, when approved, will not exceed the amount actually paid after any discounts, credits, or promotional offers were applied. Discount codes cannot be applied retroactively to completed purchases.
Payment processing
Payments are processed securely through Stripe. The Soft Simple CEO™ does not store complete payment card information.
Approved refunds will be returned to the original payment method whenever possible. Processing times are controlled by Stripe and the customer's bank or payment provider.
Refund requests
To request assistance with a duplicate charge, technical problem, or another purchase issue, contact LaKisha Mosley Enterprises, LLC at hello@softsimpleceo.com.
Please include your name, the email address used for the purchase, the product or offering purchased, the purchase date, the order or receipt number, and a description of the issue. Do not include complete payment card information in your email.
Chargebacks and payment disputes
Please contact us before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. Filing a chargeback does not expand or replace any rights available under this policy or applicable law.
Legal rights
Nothing in this policy limits any refund, cancellation, withdrawal, or consumer-protection rights that cannot legally be waived. If applicable law provides rights that conflict with this policy, the applicable legal requirements will control.
Policy changes
We may update this Refund Policy as our products, services, or legal obligations change. The policy displayed at the time of purchase will generally apply to that transaction unless applicable law requires otherwise.